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6Apr/2060

Contabo Introduces New Data Center Location in the United States

Howdy!
Today is a big day for us at Contabo: After months of preparations, we are happy to announce the official launch of our third data center, located in St. Louis, Missouri, USA!

USA was by far the most frequently requested location. We’ve heard you and we’ve delivered. From now on, you can enjoy the same made-in-Germany quality we are known for not only in our 2 EU locations, but also in the brand-new location in the United States.

Current Contabo Data Center Locations

Made in Germany, Located in USA
Our new location has been established with the same care and attention to detail as our EU locations. US Location is equipped with two 10 Gbit/s uplinks, redundant power and cooling. We have our own employees on the ground in St. Louis. Even the head of our US team is German! We use the same hardware and software to ensure consistent experience in the new US location. It feels like yet another server room in Munich or Nuremberg, but on the other side of the pond. Interested in testing your ping? Contact our support team.

All Key Services Offered
Starting today you can choose from our best-selling VPS SSD series as well as 10-Core and Dual 10-Core Dedicated Servers in our US Location. Order them directly through our website and indicate desired location during the order process. Right now, our services are priced in EUR only, but we are working on changing that – stay tuned!

Select your favorite location in our order process

Great Prices
We keep the same base price for all our services in both EU and US locations. At the same time, we are introducing a Location Fee for our US location as the operating costs in the US (including electricity, cooling and data center floor) are higher. The Location Fee depends on the service you order:

  • VPS S SSD: +1 EUR / month
  • VPS M SSD: +2 EUR / month
  • VPS L SSD: +3 EUR / month
  • VPS XL SSD: +6 EUR / month
  • Dedicated Server 10-core: +20 EUR / month

For example, the price for VPS S SSD in US Location is 4.99 EUR + 1 EUR Location Fee, which is roughly 6.55 USD per month for 4 cores, 8 GB RAM, and 200 GB SSD disk space.

Unlimited Traffic
Yes, on besides our German standards and unrivaled prices we are also going to keep our current bandwidth policy in our US Location, which makes us one of the few providers to offer unlimited bandwidth.

Server room in our new data center location in St. Louis

Migration Possible
In case you currently operate servers in our EU locations and wish to migrate to our brand-new US location we are happy to assist you. Please contact our customer support to clarify the details.
With the new location you will be able to serve your US customers even better than before. Keep us posted on what else we can do to keep you successful!

25Mar/201

Plesk training at Contabo

Many of you, our valued customers, already use the popular administration panel Plesk Obsidian, since it offers lots of possibilities to manage and administrate your server in an easy way.

In cooperation with our partner Plesk, we also offer you the unique opportunity to try Plesk Obsidian one month for free - the offer is valid for all our VPS and dedicated servers!

The fact that Plesk Obsidian has lots of exciting and helpful features, allowing you to manage your Contabo VPS / server and everything involved with it in a convenient way, leads to lots of inquiries in our customer support department - totally understandable!

For us to be able to assist you in a smooth and at the same time qualified way, we invited Plesk to our offices in Munich and Nuremberg back in January. The experts conducted a one-day-training, followed by a test. In the end, all participants received an official Plesk certificate for completing the course! Now our colleagues are experts in Plesk and have quite a few tips & tricks up their sleeves 🙂

Plesk training in our Munich data center
Plesk training in our Nuremberg data center

Of course, not everyone interested in this training could participate, as we had to ensure our customer support would still be available for you! That's why we are happy to welcome Plesk again in the future - for additional and advanced training sessions. Stay tuned, we will keep you posted!

27Feb/200

The “Managed Server” upgrade explained

In general we provide you and all of our customers with root or administrator access to your servers, in order to enable you to configure your servers according to your own ideas and requirements. Nonetheless, we understand ourselves as a 'full service agency' for our customers, so we provide any support required upon request. Usually this is done free of charge for smaller tasks which can be completed in just a few minutes of time, but if an extensive request exceeds the scope of our regular support, we require confirmation for additional costs.

With the “Managed Server” upgrade you pay a fixed price of 49.99 EUR monthly, and in turn you can claim two hours of technical support each month for problem resolving, configurations, installations, and monthly tasks like updates, performance optimizations, etc.

This upgrade turns your root server into a managed server. Our technicians take care of the security, the upgrades and - as far as possible - the stability of the server system. Furthermore you can make use of our extended customer support whenever you need it.

After ordering the upgrade, you simply let us know which technical tasks we should cover for you, either one-time or every month. The upgrade includes two hours of technical support per month. Should one of your tasks take longer or the two hours will be exceeded by it, we will contact you immediately. Then you can decide if it should be billed separately or its scope should be limited, for example.

Please find below a list of sample server management tasks you can assign to our technicians when ordering this upgrade. All common Linux and Windows operating systems are supported:

  • System and hardware optimization
  • Software installation and configuration
  • Implementing security patches
  • Kernel upgrades
  • Emergency problem resolution
  • Ongoing OS and control panel updates
  • Setting up a backup routine

The “Managed Server” upgrade is valid only for the server you have ordered it for. If you have multiple servers, you cannot share your monthly two hours managed server time between them.

10Feb/2056

News update from Contabo: 2FA and simplified order process through the Customer Control Panel

Towards the end of last year, we already announced exciting news and developments at Contabo, which will happen throughout this year!

Today we are happy to provide you with the first update in this regard. We listened to your feedback and your wishes and consequently implemented two additional features in your Customer Control Panel (CCP):

  • Two-factor-authentication (2FA) with One-Time-Password (OTP) for the CCP login area, for an additional layer of security. The setup is really easy and can be done in your login are under the option "Your customer data". By doing so, you will increase the security of your server and data.
  • As an existing customer, you can conveniently place additional orders of services through your CCP now. Just click on the desired main product in the left column. In the following order process, you will be recognized as an existing customer and your main e-mail-address will be entered automatically!
2FA is available in the CCP now!

Rest assured: All of this is just the beginning. In the coming months, we will provide many more exciting features and news around Contabo - stay tuned and check our blog regularly so that you won't miss a thing!

Posted by: Markus | Tagged as: , , , , , 56 Comments
16Jan/200

Scheduled backups in cPanel and Plesk

Creating backups is a very important task for every server administrator. A loss of data often occurs suddenly without a warning. It is possible to create backups manually, but we would recommend to configure automatic backups. The steps below were tested by us, but you should always check yourself if the backups are still running from time to time and if it is possible to restore the required data from it! A backup should be stored outside of the system. In the examples below we are using the Contabo Backup Space. You can order it additionally to your server.

Scheduled backups in cPanel

To configure automatic backups in cPanel, please go to WHM > Backup > Backup configuration. At first you have to set the tick at "Enable Backups". Then we would recommend to set the backup to "compressed". With incremental backups, you can not save to FTP in cPanel. The other global settings should be left the way they are.

In the section "Scheduling and Retention", it is useful in most cases to select every day of the week except Sunday and to keep six of those daily backups. Furthermore you should enable weekly backups and keep four of them, just in case a problem is noticed later or with some delay. Please create the weekly backups on Sunday, the day we left out in the section for the daily backups.

If you are not sure what you should backup in the next section, you can just select everything as shown in the image below. If you need to save backup space, you can unselect the system files and change the database backups from "Per account and entire MySQL Directory" to "Per account only". Normally the files and databases of the accounts will contain the most important data and the other parts contain settings that can be reconfigured after reinstalling the server in case of a full loss of data.

The next settings should be left the way they are. Especially the option "Mount Backup Drive as Needed" should be left without a tick, as this will cause problems if /backup is no mount point for a separate partition or drive:

Then please click on "Additional Destinations" at the top of the site. There you can configure the remote storage for your backup. You will find the correct settings for the Contabo Backup Space below. Unfortunately cPanel does not support ftps, so you should leave the tick for "Transfer System Backups to the Destination" unselected. Please confirm and save your data with the option "Save and Validate Option".

Backups can be restored in WHM > Backup > Backup Restoration. There you can select "Restore by Date" and you will see all available backups in the calendar. Please select the date with the last known good state and move the users you want to restore into the restoration queue. With "Restore", you will restore all the listed accounts.

Scheduled backups in Plesk

To configure automatic backups in Plesk, please go to Tools & Settings > Tools & Resources > Backup Manager > Schedule .
On the site, please put a tick at "Activate this backup task". Then select a reasonable time for your backups. As backups require a lot of resources and might slow down your system, you should perform your backups in the night, for example at 2:00 am. In the most use cases it is a good idea to configure daily incremental backups and to perform a full backup once a week. Incremental backups will just store the changes, so it is possible to restore your data from every available day. But the required backup storage is less than with a daily full backup. In the section "Backup settings", you can add a remote ftp backup storage. This makes sense, as the backup is then stored independently from your system. Please fill in your credentials in the form that opens and enable passive mode and FTPS as shown in the image below:

After the remote backup storage got added, please select that you want to store the backups locally and on the remote FTP storage you just added. Also it makes sense to add an e-mail address where the server can inform you in case something goes wrong during your backup task. Please check your settings with the help of the image below and click on apply.

After the the first backup is done, you should see a list of the available backups listed by day and time in Tools & Settings > Tools & Resources > Backup Manager. To download or restore a backup, please klick on the required backup. In the section "Backup content", you can choose between restoring "Selected objects" and "All objects". In Selected Objects, you will have several options to only restore specific content like e-mail accounts from a selected domain. You have to move all units you want to restore from the left window to the right and confirm with "Restore".

20Dec/190

Merry Christmas!

With Christmas and the turn of the year coming up, we would like to take this opportunity and say THANKS to all of you, our loyal customers and business partners, for your trust in our services over the past twelve months.

Together with you, we are looking forward to the year 2020 and many new developments which will happen in the coming months - we are curious about that and will of course keep you posted!

As usual, our customer support department is available during the Holiday Season, just like on any other day of the year, from 8 am to 11 pm CET (UTC+1). In case you face any issues, please do not hesitate to contact us!

The entire Contabo-Team wishes you and your families Merry Christmas and a Happy New Year!

Christmas 2019 at Contabo

The weather is not winter-like at all in Germany right now, so we decided to send Santa Claus straight to the beach 😉 .

Posted by: Markus | Filed under: General stuff No Comments
28Nov/192

Black Friday Deal: No setup fees for any VPS order!

In case you know us already, you are surely aware that we offer an unbeatable price-/performance ratio. Some even say that at Contabo, every day feels like Black Friday!

But this year we take it to the next level and for the first time, we offer you a special Black Friday deal:

No setup fees for any VPS order!

Black Friday 2019 at Contabo

Our offer is unlimited, which means that you can purchase as many VPS as you want!

The promotion starts on Black Friday, November 29th, 8:00 am CET, and lasts until Cyber Monday, December 2nd, 11:59 pm PST (December 3rd, 8:59 am CET)!

In other words: 4 days, best VPS prices, no setup fees! For example, you can get a 100% SSD VPS with 4 Intel® Xeon® cores, 8 GB RAM and 200 GB for just €4.99/month. No strings attached.

Sounds good? Great! Then please go to our website and order as many VPS as you want to - of course with no setup fees!

Posted by: Markus | Tagged as: , , , , , 2 Comments
13Nov/190

Plesk Obsidian: Try many new features for free!

The new Plesk Obsidian is available for quite a while now. Time for us to introduce it and, as the title of the posting suggests, make you aware of our exclusive promotion with Plesk:

You can try Plesk Obsidian one month for free in combination with every VPS and dedicated server at Contabo! Just select your preferred edition during the order process on contabo.com in the section "Administration panel". Further information is also available on our dedicated Plesk info site.

But what are the new and interesting features of Plesk Obsidian? To be honest, there are quite a lot and it is virtually impossible to list them all in our blog. So we will just concentrate on a few of them, you are of course free to check the Plesk website for more details!

New design!
Thanks to improvements in the user interface and user experience area the management of your projects is easier than ever and the new Plesk Obsidian offers a better customer experience!

PHP Composer v2.0
Less SSH interactions thanks to the new PHP composer: edit composer.json or run install and update commands easily!

Improved File Manager
Mass uploads of files and a new file search make working with Plesk Obsidian much more convenient.

Repair Kit
Issues with Plesk are a thing of the past. The Repair Kit automatically identifies problems and resolves them. It also provides a list of processes running on the server and you can manage / deactivate them if necessary.

Move domains between subscriptions
Organize your projects the way you like to and simply move & assign your domains to different subscriptions.

Personalized HTML notifications
... are available as e-mails now and easier to read than standard text messages. In addition to that, panel notifications are now available as well. Keep track of critical issues and solve them immediately!

Should you have questions about Plesk or about our services in general, please do not hesitate to contact our customer support. We are available to assist on 365 days per year!

30Oct/190

Webspace: How to run Auto-SSL manually

A free SSL certificate for your domain can be installed at any time within cPanel. Your website will receive automatically a free SSL certificate after 12-24 hours, however requesting the certificate manually will install it immediately.

In case your browser shows the following warning when accessing your website via https:// the SSL certificate might not be installed yet.

In order to request the certificate manually you need to login to your cPanel account, the login information was sent to you via E-Mail before.

Once logged in you need to navigate to "SSL/TLS Status".
Afterwards select the checkbox of the domain you would like to secure and hit "Run AutoSSL".

Important: In case of an error you further need to investigate the reason. A certain amount of failed SSL requests will get your domain suspended from Let's Encrypt Auto-SSL, the suspension might last several days or even weeks.
The following request failed as the DNS was not updated yet. It might take up to 24-48 hours in case your domain is being transferred. Recently (newly) created domains might take several hours to work properly.

In our case the subdomain was missing in DNS-Management, we added a corresponding entry and waited a couple of minutes (one cup of coffee).

We rescheduled AutoSSL to run immediately and it properly installed the certificate:

The website is accessible via https:// and no browser warning will be displayed.

In order to redirect any non secured "http://" to secured/encrypted "https://" traffic you might want to add a corresponding .htaccess redirect rule or alternatively add a rule within cPanels "Redirect" menu:

A common issue after securing your website is the so called "mixed content", in case you are using static .html files you need to update any http:// reference to https:// manually.
The browser's "lock" icon will appear green afterwards.

In case you have any issues with Auto-SSL feel free to contact our customer support via E-Mail. Please make sure to wait at least 24 hours, in case your domain is still being transferred.

Posted by: Gianni-Donato | Tagged as: , , , , , No Comments
17Oct/190

Cent OS 8 available at Contabo now!

Those of you who follow us closely or use our servers for their projects know it already: We always offer you the latest versions of the popular Linux operating systems. This includes the brand new Cent OS 8!

As of now, you can select Cent OS 8 for your new virtual or dedicated server! Existing customers can upgrade to it through our Customer Control Panel.

You can combine Cent OS 8 with Webmin and the Software RAID right now. The administration panel Plesk and cPanel do not support Cent OS 8 yet, but are currently working on its implementation - we ask for your kind patience in this regard.

Contabo always offers you a wide variety of popular operating systems: Cent OS, Debian, Ubuntu, Fedora, Windows Server and many more.

In case of any inquiries, please do not hesitate to contact our customer support. We are available on 365 days per year!