Our names are Michael Herpich and Michael Bölke and we are the two partners of Contabo.
In the spring of 2003, when we set up our own hosting company which is specialized in webspace packages and dedicated servers, people from all quarters generally dismissed our idea as a hopeless venture. At that time the market was already saturated with hundreds of similar companies in Germany alone. It would apparently be impossible for us to compete with established companies that had already become global giants with thousands of servers and even more customers.
Contrary to the sceptics' and pessimists' forecasts, Contabo - which still was called Giga-International at that time - has itself steadily expanded, step by step, over the last 36 months to a size that now ranks among those large-scale companies once described as "untouchables" – thanks to our customers. Over the first 36 months our products, associated services and in-house one-to-one service generated so much publicity and interest that today thousands of customers world-wide are renting webspace and their own servers at Contabo. When we started up, we had just one single server in the data center. Today, we are already on the threshold of exceeding 5000 servers – and our business is expanding at an ever-increasing rate.
In 2009, we established a new data center with enough room for more than 4000 servers in Munich, which is our traditional place of business. This has been done in order to face the growing demand in colocation and dedicated servers and to reach an even higher quality of service. The same building also contains our office rooms which enables us to deliver excellent support, 365 days a year (also on holidays and weekends).
At the beginning of 2013, we changed our company name. "Giga-International", the name used until then, was replaced by "Contabo" which is not only considerably shorter, but at the same time even more catchy. The new company name Contabo GmbH is nothing but a continuance of our previous company name. The company as a legal entity remained likewise unchanged as the partners and owners, the staff and - above all - the top quality service level to the benefit of our customers. Since that time we are available for our German customers under Contabo.de and for our international clients by using Contabo.com.
Over the years we have set up numerous new servers for our customers day by day. Thus, the capacity of our data center in Munich was exhausted again by the end of 2013. So, in order to meet the increasing demand for our hosting services, we have launched our second data center in Nuremberg in March 2014. Since then, this new data center offers enough space for another 10.000 servers on 1.750 m² data floor and 530 m² office and service premises. Of course, also this new data center is exclusively operated by us and we are optimising the infrastructure continuously in order to ensure a stable and energy efficient operation. As a matter of fact both data centers are manned by our IT professionals 365 days a year, also on holidays and weekends.
How did we manage this?
When we started planning our company we agreed on three basic principles which focused on our customers and that have been applied consistently and uncompromisingly to this very day:
Our goal is providing an attractive webspace package and cutting-edge servers at an attractive price and creative approach. We drew parallels with well-known discount chains which prove on a day-to-day basis that a high-quality product could be delivered on market at a reasonable price when logistics and manpower are optimized. We have adapted the same business model on our whole product range and services at Contabo. The very best service at the very best price – and we will strive continuously to improve on both.
Here, too, we took our inspiration from daily live to see that there are major differences in doing business on the Internet. The idea of buying clothes without seeking advice from the shop assistant has become inconceivable for most people nowadays.
So, why shouldn't this also apply when you make purchases on the Internet?
We have provided several avenues of communication for our customers and visitors to contact us as quickly and efficiently as possible – without them having to pay a single cent for expensive hotlines or premium memberships.
The customer is king
Unfortunately, this principle is practiced less than preached nowadays. It's a great shame, because after all we and other companies exist solely because of you, our customers. It is the customer's right after all, to receive good service and friendly support – insist on it! The customer is always king with us - you alone are the center of attention.
We hope you’ve been able to gain a little insight into Contabo and our history. Our service team is at your disposal at any time to answer any questions you may have.
Michael Herpich & Michael Bölke