4Apr/190

Colocation – a Home for Your Hardware

In a recently published blog post, we have informed you about the differences of our webspace packages, VPS and dedicated servers. A very important service was not mentioned yet, and we would like to provide you further details in the following:

One of the various business branches at Contabo is the provision of colocation space. In our high-tech data centers, located in Southern Germany, we offer the option of housing our clients' own hardware at a very reasonable price. Regardless of tower server, 19“ rack server, switches, firewall or external backup device, our clients are offered a low cost option to rent space and allocate power usage and bandwidth modularly as they need. Such a colocation subscription not only eliminates the burden from our clients to care for security and adequate climate conditions in their office or private environment but also takes the responsibility off their shoulders to care for an uninterrupted 24 hour availability.

Thanks to our well arranged website, it is pretty simple to configure a matching plan individually. At first it appears to be necessary to consider the exact requirements for the colocation space. Our support team will happily assist in doing so. It is required to determine in advance the number of housing modules, by regarding the dimensions of the hardware, the needed uplinks, and a matching power usage option. Nearly each and every configuration can be chosen by this convenient and user friendly tool on our homepage.

Regardless if a 1U only or a complete rack with 40U, lockable, Contabo is prepared to provide very flexible solutions. Even the reservation of space is possible if it is expected that the growing demand requires an expansion of colocation space.

In respect to bandwidth, Contabo offers anything from a regular 100 Mbit/s connection to dedicated bandwidth (up to 10 Gbit/s) in nearly any desired volume range, to cover each requirement whatsoever. Whether a single uplink with a fixed bandwidth allotment or the assignment of bandwidth to multiple servers out of a "pool", whatever is technically manageable, we can implement it.

Electrical power consumption can be booked at a fixed rate in increments of 100 W for individual colocation space. When putting the hardware into operation the power consumption is being measured in order to guarantee a fair price which approximates to the power consumption in reality. Half or fully occupied racks are rather efficiently supplied with power at a flat rate or according to the realistic consumption generated.

How to place the order? Provided that the number of required units has been determined, the volume of bandwidth was chosen, and the question about the power consumption was cleared, our clients are asked to fill out the online order form on our website, and submit it afterwards. In turn, Contabo sends back the so called "Welcome mail" which contains a summary of the ordered components and – depending on the chosen payment method – a description on how to and where to pay. As soon as the required amount was physically received, we forward relevant information to preconfigure the appliances, for example, the IP addresses, further network information, and resolver details.

Subsequently we discuss the question about how the hardware is delivered with the customer. We appreciate the delivery by courier as much as we do welcome a personal visit by the client, bringing his equipment along. If the latter is favored, we ask the customer or his authorized representative to announce the visit well ahead of time, preferably 48 hours in advance. Since our data centers are highly secured areas with very limited access, it is inevitable that valid ID documents are presented upon arrival. One of our skilled technicians will be pleased to guide the client to his rack for installation. If a forwarding company, like UPS, DHL, or DPD takes over to deliver the hardware, we are apprised upfront by the client regarding the number of appliances, their make, their model, and the tracking number of the items. Upon arrival we get in contact with the customer, inform him about the receipt, and our technicians install the hardware. That's it! Servers are ready for use!

Posted by: Alexander | Tagged as: , , , No Comments
10Mar/110

Do You Streetview?

Tja, Google hatte mich gewarnt……..

....Als ich meinen Einspruch gegen Google Streetview  elektronisch manifestierte, und darum bat unser Haus im World Wide Web unkenntlich zu machen, kam zuerst die bedauerliche Nachricht, dass ich wohl viele Freunde verlieren würde, beziehungsweise gar nicht erst kennen lernen würde. Ja, und noch viel schlimmer, diese würden niemals  erfahren wie und wo ich wohne.

Nun, ich muss Google-Streetview an dieser Stelle dezent aber trotzdem nachdrücklich widersprechen. Das ist mir nämlich egal.

Ich  habe im Zuge der  Diskussion um Google-Streetview mal nachgezählt, und komme so etwa auf  10 Freunde, meine Familie nicht mitgerechnet natürlich. Diese 10 Freunde sind Freunde, die ich auch um mitten in der Nacht anrufen könnte und sie bitten, mein Auto abzuschleppen, den Zweitschlüssel zu meiner Wohnung vorbeibringen oder mir mit einem Geldbetrag aus der Klemme zu helfen, wo immer ich zu diesem Zeitpunkt auch stecke. Ich spreche also nicht von irgendwelchen virtuellen Freunden, die nur auf eine Schaltfläche zu klicken brauchen, um Ihre Sympathie oder Antipathie auszudrücken. Ich spreche von echten Freunden, die mehr als 35  Jahre zum Kreis meiner Vertrauten zählen zu dürfen,  ich in der glücklichen Lage bin.

 

An Bekannten – und ich mache hier einen sehr feinen und nachdrücklichen Unterschied zu Freunden,  kommen etwa nochmals zehn bis 12 Personen hinzu, so dass der  Kreis derjenigen, die über meine Lebensverhältnisse informiert sind, sehr überschaubar ist.

 

 

Dazu- oder nicht dazu zu gehören war eine Abstimmung per Mausklick. Hätte dies in einem Wahllokal geschehen müssen, mit Freude wäre ich über 100 Kilometer gefahren um meinen Einspruch gegen die Darstellung meiner Wohnverhältnisse einzulegen. Es geht Niemanden etwas an. So einfach ist das. Die oben erwähnten 10 Freunde und 12 Bekannten wissen wie und wo ich wohne und jedem Anderen kann es schlicht gesagt, völlig egal sein, wie und wo ich lebe.

 

Wer zu meinen echten Freunden zählt, weiß ohnehin wo er mich findet, allen anderen sei mit biblischen Bezug gesagt, wer sucht…….der findet.

 

Posted by: Alexander | Filed under: General stuff No Comments
13Sep/102

Customer Survey

Dear customer, dear visitor, dear prospect:

We are constantly striving to provide our products as custom tailored as possible to meet the requirements of our existing and new clients precisely. Therefore, we would like to get to know those requirements and - if feasible - offer solutions for fulfilling the demands. This questionnaire shall give us an idea about the requirements so that we can improve our existing offers and adjust them even tighter to our clients wishes and perceptions.

We cordially invite you to participate, as you yourself will benefit directly from the surveys results!

Which aspect of our dedicated server products should be improved in the future? Please choose only one aspect.

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Giga International have opened up a brand new and top modern datacenter in Munich in Spring 2009. When choosing a provider, how important is it for you, to have your data hosted on servers at a location that is economically stable, safe from enviromental disasters and not threatened by political crisis?

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Our support team is on duty during 365 days throughout the year between 8:00 am and 11:00 pm. As an 'upgrade' one could subscribe to 'emergency support' optionally, which offers assitance around the clock. How important - in your opinion - is it to be able to contact the support branch even during the night?

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We at Giga International do only and exclusively use hardware components of renowned manufacturers. Such guarantees long lasting, failure free operation und consequently highest efficiency. Top quality in combination with affordable prices is our mission statement. No compromises will be made towards a lower standard. How do you estimate your personal demand on quality?

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Between ordering the product and receiving the access data, you will rarely ever see more than 48 hours passing by. However, 'Instant Setup' is an option that we provide as an upgrade and that guarantees the installation of server, virtual server, webspace package or co-location housing within 12 hours after payment. How fast, in your opinion, should any ordered product - package or server -be provided to you?

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Giga International are offering a wide variety of different server models already to meet almost every demand. Nonetheless, we appreciate the individual requirements of our clients very much and customize servers in exact accordance with their preconditions. How important would you rate the possibility of being able to have your 'own server' tailored.

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Our company and datacenter are located in the Federal Republic Of Germany. Do you see, in respect to the kind of business you are venturing, any disadvantage in the restrictive German legislation towards copyright issues, commercial competition regulations, data protection and rules in regards to online gambling?

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We are considering the implementation of a portal on our website, to allow our customers to directly log into an interface, where they gain access to their own personal account. Please be as kind as to tick a box below to inform which kind of information you would preferably retrieve from such a personal file. Does that rather apply to:

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There is quite a number of webhosting providers offering shared webspace, dedicated servers, virtual servers and colocation. In howfar is your decision to chose one company over the other, influenced by threads posted on internet forums?

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It is our intention to match the features of our products as closely as possible with the demands of our customers. Therefore, we would like to find out what the main focus of your server or webspacepackage useage may be. Rather privately or for mostly for business purposes?

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Given that Giga International are opening a webshop, where you could purchase second hand servers, useful softwarelicenses or even attractive Giga International merchandise, would you possibly go and buy?

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Presently, you can contact our support crew via telephone, telefax and email. Should we possibly implement further options to be contacted? Would you like to reach us also via:

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We take pride in our new webappearance and have invested time and expertise to create our relaunch. How do you like the new look and how do you judge the featuring of our products?

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How do you judge the user friendliness of our ordering procedure?

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We thank you very much for participating in that survey.

Posted by: Alexander | Tagged as: , 2 Comments