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19Feb/184

Additional DC uplinks: AMS-IX and CenturyLink

As recently reported, we continuously expand our data centers in order to meet the increasing demand for hosting solutions. In order to ensure that you are still perfectly connected to the internet in spite of the many new servers we build every day, we have enhanced our data center connectivity with two additional 10 Gbit/s uplinks.

One of the new uplinks connects us with one of the biggest internet exchange hubs across the globe, namely the AMS-IX in Amsterdam. At this internet exchange point, we get access to the networks of hundreds of other internet service providers in the world. Thanks to our uplink to the DE-CIX in Frankfurt and, from now on, the AMS-IX uplink in Amsterdam, an even faster and more direct exchange of data is possible. Specifically between servers in Contabo’s data center and servers, respectively users in other network areas of the internet.

The second uplink increases our connection to the carrier CenturyLink – up to now better known as Level3 – to a total of 40 Gbit/s.

Our data centers are currently connected to the Internet with 120 Gbit/s and it's not the end of the story yet. In the future, we will continue to increase the number of uplinks and connected carriers so that we increase not only the number of servers hosted, but grow on all levels - together with you!

Posted by: Markus | Tagged as: , , , , , 4 Comments
1Feb/180

Our own tutorials section provides many helpful hints and tricks

Not only are we constantly improving and expanding our data centers, as reported recently. At the same time, we are publishing useful tutorials, which offer you solutions and short cuts for common issues and hopefully simplify the administration of your virtual or dedicated server.

Did you know that we have created a special section on our website for that? There you can find all the articles we have published so far - and in the future, many more tutorials will be added!

Just take a look at our own knowledge base, and please do not forget to bookmark it for future reference 😉

Is there anything missing, or do you have a special question in mind which we could deal with? Just let us know and our technical department will further check its feasibility.

As usual, we are available for all other inquiries every day of the year: Just contact our customer service department!

Posted by: Markus | Tagged as: , , , , No Comments
7Nov/170

CHIP Hotline-Test 2018: First place for Contabo!

Great news from inside Contabo: The German IT magazine „CHIP“ has thoroughly tested the hotlines of several providers. Among companies from other industries, 14 hosting providers were part of that study, which was conducted in cooperation with the market research experts from the well-known institution “Statista”.

Calling every provider at least 50 times at different points of time, the research team raised different questions and reported several problems. Every call was evaluated based on the following criteria: waiting time, reachability, transparency and especially the general service – on a range of 0 to 100. Our support team fully convinced the researchers, consequently leading to the following result:

Contabo is the overall winner among hosting providers and the only hosting provider in Germany with the top rating “very good”.

CHIP.de reports: “Contabo excels with a record-breaking low waiting time. After an average of 12 seconds, the research team spoke to a member of the customer service. This number can hardly be topped, even across other industries. In addition to that, everything worked smoothly. Hardly any other provider handled their inquiries in such a hassle-free manner, the researchers agreed.”

Overall, we achieved 92.8 out of 100 possible points (second best: 88.9) and CHIP especially praised the short waiting time and the great overall service experience at Contabo.

The complete test report with all details can be found in the CHIP edition 12/2017.

Receiving the award for the first place among 14 big hosting providers is a huge honor for us. In addition to that, we will continue to work hard every day in order to provide each and every one of you, our valued customers, the best possible support in every situation.

You can contact us by phone directly via landline number, without any hotline fees, queues and complex menu selection – on 365 days per year.

5May/172

Contabo wins German Data Center Award

We have some great news for you from "Inside Contabo": During a ceremony on the evening of April 25th 2017, the winners of the “Deutscher Rechenzentrumspreis 2017” (German Data Center Award 2017) were honored. Prior to the award presentation ceremony, an independent expert panel selected the award winners among 65 data center projects which had been handed in by data center operators from all over Germany. The jury focused especially on the cutting-edge and visionary character of the data center projects as well as the achievable (energy-)efficiency in the data center services.

Contabo has won the first place in category 6 – “Increase in energy efficiency through reconstruction in an existing data center” – with its data center in Nuremberg and consequently received the German Data Center Award 2017.

 

This award is a huge acknowledgement of the efforts we have carried out in the past years with the ultimate goal to make the operation of the Contabo data centers as energy efficient and stable as possible – and at the same time even more attractive for you, our customers. In the course of the energetic optimization of the prize-winning data center in Nuremberg we have, for instance, replaced many installations of the electric and air conditioning supply with new and high-efficient machines. By doing so, we have replaced dozens of ventilators and all of our UPS and air conditioning systems. Additionally, we have built a new room for a thermal separation of our UPS batteries. On the basis of extensive planning and project scheduling as well as precautionary activities, all these measures were implemented without any interruption of the operation of your servers.

For you, our valued customers, for whom we have thousands of servers online in our data center, all these actions were performed noiseless.

 


As a result the PUE value (PUE = “Power Usage Effectiveness”) of the data center in Nuremberg could be reduced from 2.0 to almost 1.2 within one year. With full use of the data center capacity, the electricity costs of all data center services will be reduced by more than 1 million Euros every year. This is a huge increase in the efficiency of our services, which Contabo passes on to its customers 1:1 – in the form of an excellent price-performance-ratio of all offered hosting products.

Receiving the German Data Center Award is a big honor for us; in addition, it encourages us to continue our path of permanently searching for and implementing technological improvements for our products and data centers. For the future, our goal is to continue to offer you the same as today: Premium products and an excellent customer service combined with an unbeatable price-performance-ratio.

Posted by: Markus | Tagged as: , , 2 Comments
10Nov/162

Always be up to date with our server status notification!

Some of you have probably clicked on the link “Server Status” on our website contabo.com already and were forwarded to our status website. In the very rare case of irregular issues occurring in one of our data centers, we inform you about it on this website.

Recently we have revised our status site and added more features. By now, we provide information about all scheduled, ongoing and recently completed maintenances of server systems in our datacenter. Not worth mentioning that customers affected by such a maintenance are also informed by us via e-mail prior to this. These maintenances cannot be avoided altogether – after all, some hardware components are subject to attrition and have to be replaced at the appropriate time. Thanks to our transparent status website, you always know about the server systems which are currently being maintained by our technicians.

A click is worthwhile: http://contabo-status.com/

Posted by: Markus | Tagged as: , , , , 2 Comments
3Aug/166

Additional DC uplinks: DE-CIX and Versatel

Great news from Contabo: We have improved our data center connectivity with two additional high-quality uplinks.

The already existing DE-CIX uplink with a bandwidth of 10 Gbit/s has been doubled, which means that the available bandwidth of Contabo to the DE-CIX is 20 Gbit/s now.

Furthermore, we have added Versatel with an additional 10 Gbit/s uplink to our backbone. Versatel is one of the premier global Carriers and offers highest quality, just like our existing ones. For example, Versatel operates the second largest fibre-optic network in Germany with a total length of more than 41.000 kilometers.

Our customers now receive an even better redundancy in case of a malfunction of one Carrier or a data center cable. Besides, the additional uplinks increase the available bandwidth and provide you, our customers, with an even better global routing and eventually a better price of traffic.

The Contabo data centers are connected to the internet with 80 Gbit/s now:

  • Telia Carrier: 20 Gbit/s
  • Level 3: 20 Gbit/s
  • DE-CIX: 20 Gbit/s
  • Versatel: 10 Gbit/s
  • M-Net: 10 Gbit/s
Posted by: Markus | Tagged as: , , , , , 6 Comments
14Dec/150

Contabo-Christmas Party 2015

Christmas is on its way – of course at Contabo as well! Last week, that special time had come again and we all met for our traditional – some also claim legendary – company Christmas party. We celebrated that time towards the end of the year in Munich's Kindl-Stube of Alfons Schuhbeck with delicious food, excellent wine and many other drinks.

After a short review of the past successful year from our CEO's, we enjoyed a feast. The menu was created especially for us!

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Andre_Gepixelt

After we finished our tasty dinner, the party began – literally! The celebrated chef would not miss the chance to pay us a short visit and greet us with the typically Bavarian “Servus” (Hi, Hello). In turn, we did not miss our very own chance and shot several selfies with our host – who was certainly willing to join in, as the picture above shows. As you can see by the "FC Bayern Munich" sign on his Chef's Jacket, Mr. Schuhbeck is not just the official chef of the Contabo Christmas party but also of the FC Bayern Munich team 🙂

We once again say “Thank you!” to the entire Schuhbeck-team for the great evening – we'll certainly be back!

Posted by: Markus | Tagged as: , , , No Comments
14Sep/150

Many helpful tutorials available at Contabo!

Time and again you, our valued customers, contact us with questions regarding the administration of your server or system. Often, your inquiries cannot be answered quickly as either a thorough answer is required, including several process steps, or a detailed preparation is necessary on our part. Now we have collected all the interesting questions that we have been dealing with in our customer support service and answered them in detail (often with screenshots attached for a better understanding).

You can access these so-called tutorials through the button „Tutorials“ on the bottom information-bar on our website, or directly via tutorials.contabo.com. There you will find instructions, solutions and hints which will simplify your life just as well as the handling of your hosting products.

Of course we constantly strive to expand this newly created area of our website.
Now... If you have got a specific question or are interested in a general topic regarding the administration of a server or system, but cannot find a proper answer anywhere...
Just let us know via e-mail at support@contabo.com. We will collect your suggestions and from time to time our technicians will post new topics. Isn't it another great reason for you to access Contabo.com on a regular basis – now also including tutorials.contabo.com?

Posted by: Markus | Tagged as: , , , , No Comments
18Dec/140

Contabo christmas chocolates

Christmas is almost here and we just got some christmas chocolates "made by Contabo":


Our thanks go to the famous Cafe Luitpold in Munich who created these nice chocolates for us and to our designer who excelled himself once again by creating such a nice Contabo Box for our candies.

Have a Merry Christmas and nice holidays, everyone! =)

 

14Nov/140

CHIP hotline test: top rank for Contabo

Having been awarded by Deloitte last week, Contabo was honored this week once again.

CHIP, a well-known IT magazine in Germany, has tested 250 different customer hotlines in different categories by means of several test calls over a period of three months.

As part of the CHIP “Hotline Test 2015” Contabo actually emerges as the winner in the category “speed” among several tested hosting providers from Germany. No other hosting provider than Contabo was available within so many different times of day and night and was able to offer such a fast reaction time to its customers.

Even beyond the category “speed” our service could convince the neutral testers of CHIP. Among 15 tested hosting providers our service hotline has achieved the 2nd place.

High customer satisfaction is one of the most important corporate goals of Contabo. This award is a proof that we are on the right track to achieve this goal. For us, it represents a further incentive to continue giving everything for our customers.

As always, we remain available by phone directly via landline number - at any time, without any hotline fees, queues and menu selection.