13Sep/102

Customer Survey

Dear customer, dear visitor, dear prospect:

We are constantly striving to provide our products as custom tailored as possible to meet the requirements of our existing and new clients precisely. Therefore, we would like to get to know those requirements and - if feasible - offer solutions for fulfilling the demands. This questionnaire shall give us an idea about the requirements so that we can improve our existing offers and adjust them even tighter to our clients wishes and perceptions.

We cordially invite you to participate, as you yourself will benefit directly from the surveys results!

Which aspect of our dedicated server products should be improved in the future? Please choose only one aspect.

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Giga International have opened up a brand new and top modern datacenter in Munich in Spring 2009. When choosing a provider, how important is it for you, to have your data hosted on servers at a location that is economically stable, safe from enviromental disasters and not threatened by political crisis?

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Our support team is on duty during 365 days throughout the year between 8:00 am and 11:00 pm. As an 'upgrade' one could subscribe to 'emergency support' optionally, which offers assitance around the clock. How important - in your opinion - is it to be able to contact the support branch even during the night?

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We at Giga International do only and exclusively use hardware components of renowned manufacturers. Such guarantees long lasting, failure free operation und consequently highest efficiency. Top quality in combination with affordable prices is our mission statement. No compromises will be made towards a lower standard. How do you estimate your personal demand on quality?

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Between ordering the product and receiving the access data, you will rarely ever see more than 48 hours passing by. However, 'Instant Setup' is an option that we provide as an upgrade and that guarantees the installation of server, virtual server, webspace package or co-location housing within 12 hours after payment. How fast, in your opinion, should any ordered product - package or server -be provided to you?

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Giga International are offering a wide variety of different server models already to meet almost every demand. Nonetheless, we appreciate the individual requirements of our clients very much and customize servers in exact accordance with their preconditions. How important would you rate the possibility of being able to have your 'own server' tailored.

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Our company and datacenter are located in the Federal Republic Of Germany. Do you see, in respect to the kind of business you are venturing, any disadvantage in the restrictive German legislation towards copyright issues, commercial competition regulations, data protection and rules in regards to online gambling?

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We are considering the implementation of a portal on our website, to allow our customers to directly log into an interface, where they gain access to their own personal account. Please be as kind as to tick a box below to inform which kind of information you would preferably retrieve from such a personal file. Does that rather apply to:

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There is quite a number of webhosting providers offering shared webspace, dedicated servers, virtual servers and colocation. In howfar is your decision to chose one company over the other, influenced by threads posted on internet forums?

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It is our intention to match the features of our products as closely as possible with the demands of our customers. Therefore, we would like to find out what the main focus of your server or webspacepackage useage may be. Rather privately or for mostly for business purposes?

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Given that Giga International are opening a webshop, where you could purchase second hand servers, useful softwarelicenses or even attractive Giga International merchandise, would you possibly go and buy?

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Presently, you can contact our support crew via telephone, telefax and email. Should we possibly implement further options to be contacted? Would you like to reach us also via:

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We take pride in our new webappearance and have invested time and expertise to create our relaunch. How do you like the new look and how do you judge the featuring of our products?

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How do you judge the user friendliness of our ordering procedure?

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We thank you very much for participating in that survey.

Posted by: Alexander | Tagged as: , Leave a comment
Comments (2) Trackbacks (0)
  1. I really like the idea of creating a control panel for the clients.

    I was a client of Softlayer Technologies, one of the biggest hosting soultion providers in USA and they have a really complete Panel and API.

    Im not asking you to have a control panel as they have, because it’s really complicated to make it, and it would force you to change your infrastructure and your company processes.

    But It would be great if you can make an approach of it, like a Panel where all the servers are listed, with their own IP Addresses, user , password and specific details of it.
    With bandwidth graphs to monitor the bandwidth usage at any server.
    Also to check the status of the server (Online/Offline, and possibly some other information) and to allow to reboot the server from it.
    Also a place where you can upgrade the servers, adding RAM, or any other device, like KVM O-IP, Hardware Firewalls, etc.

    Another very important thing is a page where clients can check the invoice list, list of payments, etc

    Finally integrate to it a Ticket support system, so all the support requests are listed, with a status like Closed, Open, In Progress…

    I think that implementing something like that would make Giga-hosting one of the best hosting providers in Europe.

  2. I have submitted my vote 🙂

    Hopefully giga-international can come with a FREE CRM control panel which customer can reboot, shutdown, power up their server with a single click . In addition a panel that can do re-installation automatically is great because this speed up process. Bandwidth graph like MRTG for live view is great stuff . From the panel itself also content billing records and invoices to renew it directly with paypal or credit cards.

    Ticket status also must be appeared in the control panel either it’s open,closed or resolved

    So far i been loyal to you guys since 3 years ago 🙂


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