7Nov/170

CHIP Hotline-Test 2018: First place for Contabo!

Great news from inside Contabo: The German IT magazine „CHIP“ has thoroughly tested the hotlines of several providers. Among companies from other industries, 14 hosting providers were part of that study, which was conducted in cooperation with the market research experts from the well-known institution “Statista”.

Calling every provider at least 50 times at different points of time, the research team raised different questions and reported several problems. Every call was evaluated based on the following criteria: waiting time, reachability, transparency and especially the general service – on a range of 0 to 100. Our support team fully convinced the researchers, consequently leading to the following result:

Contabo is the overall winner among hosting providers and the only hosting provider in Germany with the top rating “very good”.

CHIP.de reports: “Contabo excels with a record-breaking low waiting time. After an average of 12 seconds, the research team spoke to a member of the customer service. This number can hardly be topped, even across other industries. In addition to that, everything worked smoothly. Hardly any other provider handled their inquiries in such a hassle-free manner, the researchers agreed.”

Overall, we achieved 92.8 out of 100 possible points (second best: 88.9) and CHIP especially praised the short waiting time and the great overall service experience at Contabo.

The complete test report with all details can be found in the CHIP edition 12/2017.

Receiving the award for the first place among 14 big hosting providers is a huge honor for us. In addition to that, we will continue to work hard every day in order to provide each and every one of you, our valued customers, the best possible support in every situation.

You can contact us by phone directly via landline number, without any hotline fees, queues and complex menu selection – on 365 days per year.

20Nov/150

CHIP Hotline-Test: First place for us!

Again CHIP, a well-known German IT magazine, has conducted a comprehensive, two-month-long study to test the customer hotlines of more than 170 companies from different industries, including web hosting. After we were awarded the trophy in the category “speed” last year, we finished in first place in the category “speed / waiting time” this year!

During the study period CHIP, together with the market research institution Statista, has called all tested hosting providers up to 100 times. The result is clear: No other hosting provider could be reached faster by (potential) customers via telephone. In other words, we have the shortest waiting time on the phone!

Support

Winning the title twice in two years, it is not just a huge honor but also a high motivation for us to three-peat next year! In addition the award proves that one of our corporate goals, customer satisfaction, is consequently pursued every single day.

Of course we remain available by phone directly via landline number – at any time, without any hotline fees, queues and complex menu selection – on 365 days per year.

Further information and an overview of our awards can be found here!

Posted by: Markus | Tagged as: , , , , , No Comments
14Nov/140

CHIP hotline test: top rank for Contabo

Having been awarded by Deloitte last week, Contabo was honored this week once again.

CHIP, a well-known IT magazine in Germany, has tested 250 different customer hotlines in different categories by means of several test calls over a period of three months.

As part of the CHIP “Hotline Test 2015” Contabo actually emerges as the winner in the category “speed” among several tested hosting providers from Germany. No other hosting provider than Contabo was available within so many different times of day and night and was able to offer such a fast reaction time to its customers.

Even beyond the category “speed” our service could convince the neutral testers of CHIP. Among 15 tested hosting providers our service hotline has achieved the 2nd place.

High customer satisfaction is one of the most important corporate goals of Contabo. This award is a proof that we are on the right track to achieve this goal. For us, it represents a further incentive to continue giving everything for our customers.

As always, we remain available by phone directly via landline number - at any time, without any hotline fees, queues and menu selection.