14Nov/140

CHIP hotline test: top rank for Contabo

Having been awarded by Deloitte last week, Contabo was honored this week once again.

CHIP, a well-known IT magazine in Germany, has tested 250 different customer hotlines in different categories by means of several test calls over a period of three months.

As part of the CHIP “Hotline Test 2015” Contabo actually emerges as the winner in the category “speed” among several tested hosting providers from Germany. No other hosting provider than Contabo was available within so many different times of day and night and was able to offer such a fast reaction time to its customers.

Even beyond the category “speed” our service could convince the neutral testers of CHIP. Among 15 tested hosting providers our service hotline has achieved the 2nd place.

High customer satisfaction is one of the most important corporate goals of Contabo. This award is a proof that we are on the right track to achieve this goal. For us, it represents a further incentive to continue giving everything for our customers.

As always, we remain available by phone directly via landline number - at any time, without any hotline fees, queues and menu selection.

18Oct/120

“I’m thinking about continuing & renewing my server. EVERYTHING JUST, BECAUSE CUSTOMER SUPPORT IS GREAT”

On some day during the last week a very good customer who has been renting a Dedicated Server in our datacenter wrote us that he did not necessarily need the server at this time anymore, because the gameserver project he wanted to develop failed. No more need for a dedicated server you might think at this point. But did this great customer cancel the server with Giga-International.com due to vacany? Never ever! Have a look on the email conversation between the customer and our support department by yourself:

Customer:
"How important I am for you guys?

Just asking, because I'm bored. My gameserver hasn't been finished yet since there's no
players and server is useless for me at this time, but I would like to continue with my
server if there's something to do with it. Actually yes. There is, but I've to develop
everything from starting point.
Tell me. Do I continue? :3
"

Giga-International support department:
"
Dear Mr <customer's name>,
Thank you very much for your inquiry.
Please take note that unfortunately we are not really sure what exactly you want us to do.
Therefore we would kindly ask you to paraphrase your message and send it to us once again.
As soon as we receive your e-mail we will immediately respond back to you.
We are looking forward to receiving your soonest reply.
If you have any questions or need help, please do not hesitate to contact us.
--
Best regards,
Kundenservice / Customer support
"

Customer:
"
I'm thinking about continuing & renewing my payment. EVERYTHING JUST, BECAUSE CUSTOMER SUPPORT IS GREAT...
I do not necessarily need server at this time, because I don't have any gameservers that I
can run there, but I'll renew my payment and I can try think some gameservers. I can not
ever hope to be succeed with my gameservers. I'm losing my hope, because no one plays
there ever, but I think I'll buy at least a one month more of the server I already have.
If I don't try... I cannot be succeed.
Any great ideas what to do with dedicated? 🙂
Thanks! I'm always happy about this support. It's reliable, fast and really nice people
there.
"

That's what we call a great loyalty - we really appreciate having so kind and content customers! 🙂

I'd like to thank our nice customer that he gave me his permission to mention this incident in our blog.