7Nov/170

CHIP Hotline-Test 2018: First place for Contabo!

Great news from inside Contabo: The German IT magazine „CHIP“ has thoroughly tested the hotlines of several providers. Among companies from other industries, 14 hosting providers were part of that study, which was conducted in cooperation with the market research experts from the well-known institution “Statista”.

Calling every provider at least 50 times at different points of time, the research team raised different questions and reported several problems. Every call was evaluated based on the following criteria: waiting time, reachability, transparency and especially the general service – on a range of 0 to 100. Our support team fully convinced the researchers, consequently leading to the following result:

Contabo is the overall winner among hosting providers and the only hosting provider in Germany with the top rating “very good”.

CHIP.de reports: “Contabo excels with a record-breaking low waiting time. After an average of 12 seconds, the research team spoke to a member of the customer service. This number can hardly be topped, even across other industries. In addition to that, everything worked smoothly. Hardly any other provider handled their inquiries in such a hassle-free manner, the researchers agreed.”

Overall, we achieved 92.8 out of 100 possible points (second best: 88.9) and CHIP especially praised the short waiting time and the great overall service experience at Contabo.

The complete test report with all details can be found in the CHIP edition 12/2017.

Receiving the award for the first place among 14 big hosting providers is a huge honor for us. In addition to that, we will continue to work hard every day in order to provide each and every one of you, our valued customers, the best possible support in every situation.

You can contact us by phone directly via landline number, without any hotline fees, queues and complex menu selection – on 365 days per year.

20Dec/131

Our support during Christmas holidays

SupportAs today our social media team is going on its well-deserved Christmas vacation, we would like to share a few important points of interest with you.

Although Christmas is a celebration with family and friends, Contabo always keeps its customers in mind. And for this reason, we are available for you every day, even on holidays, from Monday to Sunday from 8 am to 11 pm for any kind of questions, comments or emergencies you might have. You can reach us by phone +49 89 3564717 70, by email (support@contabo.com) and on our Facebook page.

In addition to that, we would like to take this opportunity to say thank you to all our customers for the trust placed on us in 2013 and we are looking forward to another great, successful and harmonious cooperation with every individual.
Please stay tuned because we have already planned numerous innovations and projects for 2014 whicht each of our customers can benefit from - but more on this in the new year.

The entire team of Contabo wishes a Merry Christmas and a good start to a successful new year in 2014.

Pre-Christmas greetings,
your team of Contabo