23May/196

Contabo customer survey 2019

We have repeated our customer survey 2018 this year and once again asked you, our existing customers, to answer a few questions about us and our services. Just like last year, the participation was outstanding. In just a couple of days, more than 9000 customers took part and we would like to thank all of you for doing so! Your estimation and comments are a valuable feedback for us in order to further improve our services.

We are happy to announce that 95% of you are very satisfied or satisfied with our services. Compared to last year's survey, we managed to increase this number by one percent. By the way, the same accounts for the recommendation ratio 🙂 We are very excited about this result; at the same time, we would like to assure you that we will evaluate your remarks and recommendations. After all, it is our goal to provide you with services that meet your expectations - true to our motto "The customer is king".

Again, we have raffled 3 x 100 Euro among all participants and the happy winners are:

  • Pedro R. from Queluz (Portugal)
  • Esben F. from Esbjerg (Denmark)
  • Thomas W. from Neusitz (Germany)

Congratulations! The prizes were credited to the respective customer accounts as a credit note, which can be used to pay for the upcoming renewal of the registered services with us.

Posted by: Markus | Tagged as: , , , , 6 Comments
28May/180

Results of the customer survey 2018

At the end of April, we have asked you - our existing customers - to answer a few questions about us and our services in a survey within your customer control panel. First of all, we would like to take the chance and thank all of you for the huge participation: Even though the survey was online for just a couple of days, 7.148 customers took part in it - an outstanding number of participants!

The survey revealed that 94% of you are very satisfied or satisfied with our services and the recommendation ratio is just as high. We are very happy about that! At the same time, we will work hard in the coming months in order to convince those of you who are not yet fully satisfied with Contabo. We will thoroughly evaluate the results of the survey and consider your suggestions for improvement. After all, it is our company goal to put you, our valued customers, in the center of our attention!

As you also know, we have raffled 3 x 100 Euro among all participants, as a credit note in your Contabo customer account, which will be used to pay for your registered services with us. The winners have been drawn in the meantime and notified by us. Happy about the prize are:

Frank B. from Troisdorf (Germany)
Dragan T. from Skopje (Macedonia)
Matt B. from Warsaw (Poland)

Congratulations to our winners!