22Apr/134

Dedicated Server Speedtest Result

We say thank you to one of our customers who provided the impressive result of the following speedtest on our facebook wall.

I would like to quote him: "Damm... That 39.99 euro was deffo worth it!"

Of course, we do not want to keep back this result from you on this blog because it's more than worth an extra blog entry.

Contabo Speedtest

 

 

 

 

Source: http://www.speedtest.net/result/2661888272.png

Posted by: Katharina | Tagged as: , , , 4 Comments
18Oct/120

“I’m thinking about continuing & renewing my server. EVERYTHING JUST, BECAUSE CUSTOMER SUPPORT IS GREAT”

On some day during the last week a very good customer who has been renting a Dedicated Server in our datacenter wrote us that he did not necessarily need the server at this time anymore, because the gameserver project he wanted to develop failed. No more need for a dedicated server you might think at this point. But did this great customer cancel the server with Giga-International.com due to vacany? Never ever! Have a look on the email conversation between the customer and our support department by yourself:

Customer:
"How important I am for you guys?

Just asking, because I'm bored. My gameserver hasn't been finished yet since there's no
players and server is useless for me at this time, but I would like to continue with my
server if there's something to do with it. Actually yes. There is, but I've to develop
everything from starting point.
Tell me. Do I continue? :3
"

Giga-International support department:
"
Dear Mr <customer's name>,
Thank you very much for your inquiry.
Please take note that unfortunately we are not really sure what exactly you want us to do.
Therefore we would kindly ask you to paraphrase your message and send it to us once again.
As soon as we receive your e-mail we will immediately respond back to you.
We are looking forward to receiving your soonest reply.
If you have any questions or need help, please do not hesitate to contact us.
--
Best regards,
Kundenservice / Customer support
"

Customer:
"
I'm thinking about continuing & renewing my payment. EVERYTHING JUST, BECAUSE CUSTOMER SUPPORT IS GREAT...
I do not necessarily need server at this time, because I don't have any gameservers that I
can run there, but I'll renew my payment and I can try think some gameservers. I can not
ever hope to be succeed with my gameservers. I'm losing my hope, because no one plays
there ever, but I think I'll buy at least a one month more of the server I already have.
If I don't try... I cannot be succeed.
Any great ideas what to do with dedicated? 🙂
Thanks! I'm always happy about this support. It's reliable, fast and really nice people
there.
"

That's what we call a great loyalty - we really appreciate having so kind and content customers! 🙂

I'd like to thank our nice customer that he gave me his permission to mention this incident in our blog.

30Jul/120

Every voice counts…

Everyone should make his or her own opinion, always and everywhere. But sometimes one needs the help and support of others. So what could be better than using opinions and experiences of existing customers as decision support.

With immediate effect we offer the new category “customer feedback” on our website for undecided customers:

Short extract:Customer feedback

Feel free to leave a comment about your experiences with us or send us an e-mail. We are looking forward to your personal story.

21May/120

A customer’s gift for Giga-International

One of our customers has created a gift for us. He created a really nice website including a flash movie about us:

http://giga-international-lovers.com

He presented it to us with the words "And I'm Proud To Be One Of Giga-International Customers".

You can imagine how happy we are having received this amazing animation. Thank you so much!!

This gift is definetly an appeal for us to keep up our efforts in order to provide really good services and products to all of our customers.