22Jul/151

What to do if your server is not reachable anymore

If your server should run but is not reachable, the reason might be a routing problem between your internet provider and Contabo and you should follow these instructions:

To make sure it's not an connectivity issue we recommend to create a so called "MTR report".

MTR does nothing else than a traceroute combined with PING.

To create a simple traceroute type the following into your command line:

Windows:
Open your cmd.exe or your powershell application and type
tracert <your IP>
Linux :
Open a terminal and type
traceroute <your IP>

Starting an MTR is very easy, just get the latest Version here :
http://sourceforge.net/projects/winmtr
On Linux you should be also able to install it from your repository:
apt-get update && apt-get install mtr

After installing the necessary package, you can run the application.

Windows: Navigate to the downloaded folder and unzip the file, some directories have been created. Rightclick on the .exe and hit "Run as administrator". Now just type your IP and hit start.

winmtr

Linux: Open your terminal and enter mtr <your IP>

linmtr

It's recommended to run the application for at least 10 minutes, this makes sure that enough data is being collected.

Take a screenshot or save the log file, our support will need those information if you plan to contact us.

 

Posted by: Gianni-Donato | Tagged as: , , , , , , , 1 Comment
5Sep/130

Additional IP adresses for VPS and Dedicated Server available again

IP Adress

We have great news for you! As of now, the restriction on additional IPv4 IP addresses at Contabo has been lifted.

From now on, all VPS interested ones can order up to 10 additional IP addresses for their VPS. The price per additional IP is 2 € / month.

With just one click the desired number of additional IPs can be order on our order page ("Services and upgrades").

 

Further details on our VPS products can be found here: http://contabo.com/?show=vps

Posted by: Katharina | Tagged as: , , , , , No Comments