8Jul/130

10 years Contabo in pictures: Part 2

In our last blog post we have already given you an overview about the history of Contabo since its foundation.

Now we would like to move on into 2006. For a better understanding keep again an eye on the chronicle of Contabo:

Contabo through the ages

In March 2006 we opened our first office in the heart of Munich. During a long night session we set up several tables, chairs and computers in our new office which was located in a mixed building with offices and apartments. That’s why it wasn’t really surprising (but for us it somehow was at this moment) when an angry neighbor complained about our noisy furniture assembly and installation.
So we finished our hammering, drilling and screwing at 3 o’clock in the morning and continued on the next day.
Thanks to our apology and a bottle of red wine the domestic peace could be restored again.

According to our former company size our first office was very small and contemplative. Nevertheless, nothing was missing.
Right from the beginning a “Coke”-refrigerator of the brand “Bosch” in 50s retro style had been ordered and has been providing us with refreshments until today. By the way, the purchase price was 700 Euros plus delivery expenses.

 

Impressions from 2006 of our first office:

 

office1_small

office1coke_small

office1couch_small

Unfortunately, we didn’t stay in the office for a long time although we had been blessed with a delicious food infrastructure like Mc Donald’s, Pizza Hut and several Döner restaurants because of its location in the middle of the city center.
We took advantage of the possibility to use a small data center in the middle of Munich operated by the carrier Tiscali with exclusive access to our servers.  Tiscali itself stopped all its business in Germany at this time because they didn’t perform profitably any more. Further details of the Italian telecommunications company which was our partner at that time can be found on Wikipedia.
In 2007 we split all of our servers in two different locations; one was located in Frankfurt and one in Munich. At the same time we moved our office to the former office rooms of Tiscali to operate near our servers. This gave us the possibility, in the event of any server problems, to react instantly at any time.
This relocation was the kick off of our colocation and housing product offers.
From this time, customers had the possibility to colocate their own server hardware in our data center and to benefit from a very fast internet connection, from excellent international routing, redundant air-conditioning and power supply. The number of servers increased rapidly.

 

Impressions from 2007 of the data center in Munich:

 

monitor_small

usv_small

klima_small

racks_small

The racks of Rittal shown on the pictures above have been taken over from Tiscali by us later on and are still in use in our data center.

 

Impressions of our 2nd office at Tiscali:

 

office2tische_small

office2_small

office2tuer_small

We left the building in 2009 when we opened our today’s office and data center in Giesing/ Munich.

If you are interested in more details from our past, stay tuned here on our blog. The story will be continued…

18Oct/120

“I’m thinking about continuing & renewing my server. EVERYTHING JUST, BECAUSE CUSTOMER SUPPORT IS GREAT”

On some day during the last week a very good customer who has been renting a Dedicated Server in our datacenter wrote us that he did not necessarily need the server at this time anymore, because the gameserver project he wanted to develop failed. No more need for a dedicated server you might think at this point. But did this great customer cancel the server with Giga-International.com due to vacany? Never ever! Have a look on the email conversation between the customer and our support department by yourself:

Customer:
"How important I am for you guys?

Just asking, because I'm bored. My gameserver hasn't been finished yet since there's no
players and server is useless for me at this time, but I would like to continue with my
server if there's something to do with it. Actually yes. There is, but I've to develop
everything from starting point.
Tell me. Do I continue? :3
"

Giga-International support department:
"
Dear Mr <customer's name>,
Thank you very much for your inquiry.
Please take note that unfortunately we are not really sure what exactly you want us to do.
Therefore we would kindly ask you to paraphrase your message and send it to us once again.
As soon as we receive your e-mail we will immediately respond back to you.
We are looking forward to receiving your soonest reply.
If you have any questions or need help, please do not hesitate to contact us.
--
Best regards,
Kundenservice / Customer support
"

Customer:
"
I'm thinking about continuing & renewing my payment. EVERYTHING JUST, BECAUSE CUSTOMER SUPPORT IS GREAT...
I do not necessarily need server at this time, because I don't have any gameservers that I
can run there, but I'll renew my payment and I can try think some gameservers. I can not
ever hope to be succeed with my gameservers. I'm losing my hope, because no one plays
there ever, but I think I'll buy at least a one month more of the server I already have.
If I don't try... I cannot be succeed.
Any great ideas what to do with dedicated? 🙂
Thanks! I'm always happy about this support. It's reliable, fast and really nice people
there.
"

That's what we call a great loyalty - we really appreciate having so kind and content customers! 🙂

I'd like to thank our nice customer that he gave me his permission to mention this incident in our blog.

13May/110

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__________________________

The same text in German / Der gleiche Text in Deutsch

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